This Customer Service Agreement ("Agreement") is entered into between Perfect Wedding Day Canada ("Company") and the users ("Users") of the Perfect Wedding Day Canada website ("Website"). This Agreement outlines the terms and conditions governing the customer service provided by the Company to the Users.
- Scope of Service: a. The Company agrees to provide customer service support to Users regarding their use of the Website, including assistance with account-related inquiries, technical issues, and general questions about the services offered. b. The Company will make reasonable efforts to promptly respond to and resolve customer service inquiries in a professional and efficient manner.
- Communication Channels: a. Users may contact the Company's customer service team through designated communication channels, including email, phone, and live chat, as specified on the Website. b. Users should provide accurate and complete information when contacting customer service to facilitate a timely and accurate response.
- Response Times: a. The Company will make commercially reasonable efforts to respond to customer service inquiries within a reasonable time frame. However, response times may vary depending on the complexity and volume of inquiries. b. The Company will strive to provide timely updates to Users in cases where resolution may require additional time or investigation.
- Limitations: a. The Company's customer service is limited to providing assistance and support related to the use of the Website and its features. Customer service does not extend to resolving issues or disputes with third-party vendors or services. b. The Company is not responsible for providing legal, financial, or wedding planning advice. Users are advised to consult with relevant professionals for specific advice related to their wedding planning needs.
- User Responsibilities: a. Users are responsible for providing accurate and complete information when contacting customer service. b. Users should conduct themselves in a respectful and courteous manner when communicating with the Company's customer service team. c. Users should adhere to any guidelines or instructions provided by the customer service team for efficient and effective resolution of inquiries.
- Confidentiality and Data Privacy: a. The Company will handle Users' personal information in accordance with its Privacy Policy. b. Users' personal information shared during customer service interactions will be treated with confidentiality and used solely for the purpose of resolving inquiries and providing support.
- Modifications to Agreement: The Company reserves the right to modify this Agreement at any time. Updated terms will be posted on the Website, and Users will be deemed to have accepted any modifications by continuing to use the customer service provided by the Company.
- Limitation of Liability: The Company's liability for any damages arising from its customer service activities shall be limited to the extent permitted by applicable law.
- Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts
By using the customer service provided by Perfect Wedding Day Canada, Users signify their acceptance and agreement to the terms and conditions outlined in this Customer Service Agreement.